FAQ

Who operates Bexami?
Bexami is owned and operated by Ol Group INC, an independent online retailer.

What do you sell?
We offer monitor risers, laptop stands, desktop shelves for people arranging a desk or work surface, including products suited to placing a monitor, laptop and desk supplies. See the product page for the specifications available for each item.

Do you manufacture the products you sell?
We are a retailer. Unless a product page specifically says otherwise, we do not claim to manufacture the products we sell.

Where do you ship, and what does shipping cost?
We ship to all 50 U.S. states and Washington, D.C. Standard shipping is free on U.S. orders, with no minimum purchase.

How long do processing and transit take?
Processing takes 1–2 business days. After dispatch, transit in the contiguous United States takes 2–4 business days. For Alaska and Hawaii, contact us before ordering to confirm the estimated transit time. Transit excludes processing. Business days are Monday through Friday, excluding U.S. federal holidays. See our Shipping Policy for the order cutoff and other details.

How can I track my order?
Visit Track Your Order and use your tracking number, or your order number and billing email. For help, email support@bexami.com with your order number.

Can I cancel or change an order?
Email support@bexami.com with your order number as soon as possible. We will check the order's status and confirm whether the change or cancellation can be made. If we cannot ship within the stated processing period, we will notify you and offer a revised shipping date or cancellation with a prompt refund.

Which items are eligible for a return?
We accept eligible change-of-mind returns of unused, undamaged items with their included accessories. We also accept eligible claims for items that are damaged, defective, incorrect, incomplete, or materially different from their description. The change-of-mind conditions do not prevent you from reporting an item that arrived damaged or defective.

Who pays return shipping? Is there a restocking fee?
We cover shipping for eligible approved returns and provide a prepaid return label. We do not charge restocking fees.

Do you offer exchanges?
No. To choose a different item, return the original for a refund under the applicable return terms, then place a new order after your refund.

When will my refund be issued?
After we receive and inspect an approved return, we issue the refund to the original payment method within 5 business days.

What if my order is damaged, defective, incorrect, or missing parts?
Email support@bexami.com with your order number, a description of the issue, and photos of the item, packaging, and shipping label. We will review the issue and arrange a full refund for an eligible claim at no cost to you.

How can I manage advertising cookies?
Use Your Privacy Choices or email support@bexami.com to submit an opt-out request. Your browser and device settings also provide controls. Our Privacy Policy explains the choices relevant to the store's actual practices.

How can I make a privacy request?
Email support@bexami.com with the subject “Privacy Request.” Our Privacy Policy explains the rights that may apply and how requests are handled.

How do I compare a monitor riser and a desktop shelf?
A riser provides a raised platform for a screen; a desktop shelf provides another level for organizing objects. Compare the stated dimensions and the arrangement you need.

What should I check before choosing a laptop stand?
Compare the stand’s stated compatibility and dimensions with your laptop and desk. Check the listed adjustment features rather than assuming a fixed or adjustable design.